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snow_record – Manage records in ServiceNow

New in version 2.5.

Synopsis

  • Creates, deletes and updates a single record in ServiceNow.

Requirements

The below requirements are needed on the host that executes this module.

  • python pysnow (pysnow)

Parameters

Parameter Choices/Defaults Comments
attachment
string
Attach a file to the record.
client_id
string
added in 2.9
Client ID generated by ServiceNow.
client_secret
string
added in 2.9
Client Secret associated with client id.
data
dictionary
key, value pairs of data to load into the record. See Examples.
Required for state:present.
instance
string
The ServiceNow instance name, without the domain, service-now.com.
If the value is not specified in the task, the value of environment variable SN_INSTANCE will be used instead.
Environment variable support added in Ansible 2.9.
lookup_field
string
Default:
"number"
Changes the field that number uses to find records.
number
string
Record number to update.
Required for state:absent.
password
string
Password for username.
Required whether using Basic or OAuth authentication.
If the value is not specified in the task, the value of environment variable SN_PASSWORD will be used instead.
Environment variable support added in Ansible 2.9.
state
string / required
    Choices:
  • present
  • absent
If present is supplied with a number argument, the module will attempt to update the record with the supplied data.
If no such record exists, a new one will be created.
absent will delete a record.
table
string
Default:
"incident"
Table to query for records.
username
string
Name of user for connection to ServiceNow.
Required whether using Basic or OAuth authentication.
If the value is not specified in the task, the value of environment variable SN_USERNAME will be used instead.
Environment variable support added in Ansible 2.9.

Examples

- name: Grab a user record
  snow_record:
    username: ansible_test
    password: my_password
    instance: dev99999
    state: present
    number: 62826bf03710200044e0bfc8bcbe5df1
    table: sys_user
    lookup_field: sys_id

- name: Grab a user record using OAuth
  snow_record:
    username: ansible_test
    password: my_password
    client_id: "1234567890abcdef1234567890abcdef"
    client_secret: "Password1!"
    instance: dev99999
    state: present
    number: 62826bf03710200044e0bfc8bcbe5df1
    table: sys_user
    lookup_field: sys_id

- name: Create an incident
  snow_record:
    username: ansible_test
    password: my_password
    instance: dev99999
    state: present
    data:
      short_description: "This is a test incident opened by Ansible"
      severity: 3
      priority: 2
  register: new_incident

- name: Delete the record we just made
  snow_record:
    username: admin
    password: xxxxxxx
    instance: dev99999
    state: absent
    number: "{{new_incident['record']['number']}}"

- name: Delete a non-existant record
  snow_record:
    username: ansible_test
    password: my_password
    instance: dev99999
    state: absent
    number: 9872354
  failed_when: false

- name: Update an incident
  snow_record:
    username: ansible_test
    password: my_password
    instance: dev99999
    state: present
    number: INC0000055
    data:
      work_notes : "Been working all day on this thing."

- name: Attach a file to an incident
  snow_record:
    username: ansible_test
    password: my_password
    instance: dev99999
    state: present
    number: INC0000055
    attachment: README.md
  tags: attach

Return Values

Common return values are documented here, the following are the fields unique to this module:

Key Returned Description
attached_file
dictionary
when supported
Details of the file that was attached via attachment

record
dictionary
when supported
Record data from Service Now



Status

Authors

  • Tim Rightnour (@garbled1)

Hint

If you notice any issues in this documentation, you can edit this document to improve it.

© 2012–2018 Michael DeHaan
© 2018–2019 Red Hat, Inc.
Licensed under the GNU General Public License version 3.
https://docs.ansible.com/ansible/2.9/modules/snow_record_module.html